Terms of service
Terms & Conditions
Angel's Supply LLC, trading as Survivor Hand®
Terms and Conditions v1.0
Our terms and conditions apply to all transactions on the Survivor Hand® website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.
1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. Delivery charges (if there's any) and estimated timescales are specified in the listings at the checkout, before you pay. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.
3. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4. Order acceptance. When an order is placed online, by telephone, by post, or in person, the order will be considered as accepted by Angel's Supply LLC when delivery takes place.
5. We accept payment online by credit/debit card, PayPal, Amazon Pay, and Apple Pay.
6. We have a legal duty to supply goods in conformity with the contract between us. We do everything in our power to make sure that your order is processed and delivered as smoothly as possible. If you have any concerns about your order, please contact us, in the first instance via email to support@survivorhand.com or filling out the contact form at https://survivorhand.com/pages/contact-us
7. The contract between us shall be governed by the laws of the United States and any dispute between us will be resolved exclusively in the courts of the United States.
8. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 60 days money back guarantee. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error that we catch prior shipping, we will advise you about it as soon as possible.
9. 60 Days Moneyback Guarantee. We want you to be totally satisfied with every purchase you make from Survivor Hand®. It is our aim to offer you value and quality. So, if, for any reason, you are not completely happy with your purchase, simply return it within 60 days of delivery, unused in its original packaging together with the receipt, manufacturer boxes, bags and tags. We'll exchange it or offer you a full refund and that's guaranteed! Again, if you decide within 60 days that you would like to return an item purchased from this website, you can return it to us. If, due to the Covid-19 lockdown you are unable to return your order within this period, please contact us to obtain a Late Return Authorization.
10. Please pack any returned items securely. For your own protection we recommend that you use a recorded-delivery service.
12. Customer service reviews. We make use of the independent review service of Google to offer customers the opportunity to rate our service. Reviews are left entirely at customer's discretion and we will not interfere in what’s the customers opinion.
13. Parcel tracking information. We will use your email address to inform you of parcel tracking information for your order. We will also pass your email address and/or phone number to the carrier which has your parcel (for example, USPS, UPS, or FEDEX) who will use this information to inform you of delivery progress of your parcel. It will not be used by us or our carriers after your delivery has been completed.
14. We will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. For this reason, the billing address for first orders should be the same as the delivery address. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with current regulations and law.
15. Items shipped outside the United States may be subject to postal delay as the carriers conduct enhanced security screening. A practice that also occurs
16. Our physical address is:
Survivor Hand®
1217 W Lee Hwy
Chilhowie
Virginia
24319
United States
Angel's Supply LLC, trading as Survivor Hand®
Terms and Conditions v1.0
Our terms and conditions apply to all transactions on the Survivor Hand® website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.
1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. Delivery charges (if there's any) and estimated timescales are specified in the listings at the checkout, before you pay. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.
3. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4. Order acceptance. When an order is placed online, by telephone, by post, or in person, the order will be considered as accepted by Angel's Supply LLC when delivery takes place.
5. We accept payment online by credit/debit card, PayPal, Amazon Pay, and Apple Pay.
6. We have a legal duty to supply goods in conformity with the contract between us. We do everything in our power to make sure that your order is processed and delivered as smoothly as possible. If you have any concerns about your order, please contact us, in the first instance via email to support@survivorhand.com or filling out the contact form at https://survivorhand.com/pages/contact-us
7. The contract between us shall be governed by the laws of the United States and any dispute between us will be resolved exclusively in the courts of the United States.
8. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 60 days money back guarantee. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error that we catch prior shipping, we will advise you about it as soon as possible.
9. 60 Days Moneyback Guarantee. We want you to be totally satisfied with every purchase you make from Survivor Hand®. It is our aim to offer you value and quality. So, if, for any reason, you are not completely happy with your purchase, simply return it within 60 days of delivery, unused in its original packaging together with the receipt, manufacturer boxes, bags and tags. We'll exchange it or offer you a full refund and that's guaranteed! Again, if you decide within 60 days that you would like to return an item purchased from this website, you can return it to us. If, due to the Covid-19 lockdown you are unable to return your order within this period, please contact us to obtain a Late Return Authorization.
10. Please pack any returned items securely. For your own protection we recommend that you use a recorded-delivery service.
12. Customer service reviews. We make use of the independent review service of Google to offer customers the opportunity to rate our service. Reviews are left entirely at customer's discretion and we will not interfere in what’s the customers opinion.
13. Parcel tracking information. We will use your email address to inform you of parcel tracking information for your order. We will also pass your email address and/or phone number to the carrier which has your parcel (for example, USPS, UPS, or FEDEX) who will use this information to inform you of delivery progress of your parcel. It will not be used by us or our carriers after your delivery has been completed.
14. We will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. For this reason, the billing address for first orders should be the same as the delivery address. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with current regulations and law.
15. Items shipped outside the United States may be subject to postal delay as the carriers conduct enhanced security screening. A practice that also occurs
16. Our physical address is:
Survivor Hand®
1217 W Lee Hwy
Chilhowie
Virginia
24319
United States